How do I place an order?
How do I wash my products?
We recommend a cold hand wash, wiping all hardware dry after getting the dirt off and then hang-drying the item in the shade. This will ensure the longevity of your products. If there's a stubborn stain, a Napisan or equivalent in cold water can't hurt.
Are your products 'beach friendly'?
Our brass, stainless steel and plastic hardware options are beach friendly.
We do, however, recommend that you rinse the products thoroughly with cold tap water after being at the beach to get rid of that salt water and minimise the chances of accelerated wear.
Unfortunately, we cannot guarantee that the standard gold, silver and rose gold options are beach friendly. If you do use products with this hardware at the beach, rinse thoroughly with cold water afterwards to reduce chances of accelerated wear.
Do your collars fit cats too?
Yes! Generally an X-Small will fit your cat/kitten, but do get in contact with us if you require a smaller size. We'd be more than happy to help you out.
What are the collar size options?
For the standard style of collar, the sizes available include:
X-Small fits neck sizes 19-25cm
Small fits neck sizes 25-35cm
Medium fits neck sizes 35-45 cm
Large fits neck sizes 45-55cm
X-Large fits neck sizes 55-65cm
For the martingale style of collar, the sizes available include:
X-Small fits neck sizes 25-30cm
Small fits neck sizes 30-40cm
Medium fits neck sizes 35-50 cm
Large fits neck sizes 40-60cm
How do I measure my dog to work out their collar size?
The collar sizes are based on the circumference of your pup's neck. To measure this, grab a flexible tape measure, and put it around their neck - you'll be able to read the measurement from there. If you have troubles doing this, shoot us an email or message and we'll be able to help you out!
Note: Make sure that the tape measure is not too tight around your pup's neck. The tape measure should be about the fit that you'd like the collar to be.
How do I measure my dog to work out their No-Pull Harness size?
The No-Pull Harness sizes are based on your dog's chest depth (aka girth) and the front of their chest. Measurements can be made according to the diagram below.
The front chest strap should start and end in line with your dog's 'armpits' on either side of their body. This is where the circular joint will sit against your dog's chest.
Please contact us if you have trouble measuring your dog.
Standard sizes available include:
Extra Small: Front chest strap is adjustable from 21 to 23cm and the shoulder/chest strap is adjustable from 46 to 51cm. Please contact us via email or the contact page on this site prior to ordering this size to ensure the fit is right for your pup.
Small: Front chest strap is adjustable from 25 to 29cm and the shoulder/chest strap is adjustable from 51 to 62cm
Medium: Front chest strap is adjustable from 31 to 36cm and the shoulder/chest strap is adjustable from 62 to 79cm
Large: Front chest strap is adjustable from 35 to 42cm and the shoulder/chest strap is adjustable from 68 to 87cm
Extra Large: Front chest strap is adjustable from 42 to 55cm and the shoulder/chest strap is adjustable from 75 to 105cm
How do I measure my dog to work out their Standard Harness size?
The Standard Harness sizes are based on your dog's chest/neck girth and their tummy measurement. Measurements can be made according to the diagram below.
The front chest/neck strap should go across the top of your pup's chest and around the base of their neck. The tummy measurement should be where you'd like the base of the harness to sit - typically just behind the ribcage. Please contact us if you have trouble measuring your dog.
Standard sizes available include:
Small: Chest/neck strap is adjustable from 37 to 43cm and the tummy strap is adjustable from 28 to 45cm
Medium: Chest/neck strap is adjustable from 37 to 43cm and the tummy strap is adjustable from 40 to 60cm
How much does shipping cost?
We use Australia Post to ship our products. Standard shipping costs $9.20, Express shipping is $12.20 and if you live in Sydney, you can do a local pick up for free.
Where do you ship to?
We ship Australia-wide.
If you don't live in Australia and would like to purchase our products, contact us and we can sort out international postage.
Do you take custom orders?
Yes! Either fill in the contact form on this website or send us an email and we'd be more than happy to take a look at your request.
How long will it take to receive my order?
All goods are made to order. Pending stock availability, collars and leads will generally take up to 5 business days to make. Harnesses may take up to 10 business days to make. Then it's all down to the shipping times! You can track your order using AusPost. If you'd like updates on your order, feel free to send an email to us and we'll let you know where we're at in the process.
What is your return policy?
All goods are made to order, so if the wrong size is ordered, we may not be able to exchange it. If you are unsure of what size will fit your pup, please email us or send us a DM on Facebook or Instagram before placing an order. In the event that your items do not fit, please get in contact with us and we can assess if an alteration or exchange is possible.
Per Australia Consumer Law, if a product you've received has a major problem, you are entitled to a refund for the cost of the item/s. Please email us if you believe that your received items have a major problem. Note that the item/s must be confirmed to have a fault by The Pointed Pup prior to funds being released.